Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and services.
What materials are used in J&CO Jewellery pieces?
We specialize in high-quality 925 Sterling Silver, often finished with 14K or 18K Gold and Rose Gold plating. All our pieces are nickel-free and lead-free, making them suitable for sensitive skin.
How should I care for my jewelry to prevent tarnishing?
To maintain the brilliance of your pieces, avoid contact with water, perfumes, and lotions. Store your jewelry in a cool, dry place, preferably in the airtight pouch provided with your order.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination, but most international orders arrive within 7-14 business days. Free shipping is available on orders above a certain threshold.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned or exchanged unless they are defective.
How do I find my correct ring size?
We provide a comprehensive Ring Size Guide on our website. You can measure the inner diameter of an existing ring or use a piece of string to determine your circumference and match it to our size chart.
Can I include a gift message with my order?
Absolutely. During the checkout process, you can select the 'Gift Message' option to include a personalized note. All orders come in our signature J&CO packaging, ready for gifting.