Returns & Exchanges

At J&CO Jewellery, we want you to love your new pieces; however, if you are not completely satisfied, we offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings are final sale unless defective.

Return Process

• 1.
  Initiate Your Request

  Log into our returns portal with your order number and email address to select the items you wish to send back and receive a return authorization.

• 2.
  Prepare the Package

  Carefully place your jewellery in its original branded packaging and secure it inside a padded mailer to ensure it is protected during transit.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location, keeping a copy of your tracking receipt.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves your return, your refund will be processed back to your original payment method within 5-7 business days.